Welcome to our FAQ page, where we address your most common inquiries about our refined footwear and accessories. At Elegant Shoe Store, we’re committed to providing clarity that matches the sophistication of our products.

Product Information

What types of products does Elegant Shoe Store offer?
We specialize in premium footwear including oxfords, loafers, heels, sandals, sneakers, and boots, complemented by carefully selected accessories like handbags, hats, and clothing items to complete your elegant ensemble.
How do I choose the right size?
Our sizing follows standard US measurements. For optimal fit, we recommend measuring your foot length and comparing it with our detailed size chart available on each product page. When between sizes, consider sizing up for comfort.
Are your products authentic and high-quality?
Absolutely. Each item in our collection undergoes rigorous quality inspection before shipping. We source from reputable manufacturers who share our commitment to craftsmanship and premium materials.
Do you offer wide or narrow width options?
Currently, most of our footwear comes in standard widths. However, select styles offer multiple width options, clearly noted in the product descriptions.

Ordering & Account

How do I create an account?
Simply click ‘Register’ during checkout or in the top navigation. We only require essential information to streamline your future purchases and provide order tracking.
Can I modify my order after placement?
Due to our quick processing (1-2 business days), changes must be requested immediately by emailing [email protected]. We’ll make every effort to accommodate your request.
How do I check my order status?
Registered users can track orders through their account. All customers receive email updates with tracking information once their order ships.

Shipping & Delivery

What shipping options are available?
We offer:
– Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days after processing
– Free Standard Shipping (orders over $50 via EMS): 15-25 business days after processing
Do you ship internationally?
Yes, we ship worldwide except certain remote areas in Asia and other regions. Customers in remote locations may email us for shipping feasibility checks before ordering.
How long does order processing take?
All orders require 1-2 business days for processing before shipping. During peak seasons, please allow additional time as noted in our holiday shipping calendar.
What if my package is delayed?
While rare, delays can occur with international customs. You may track your package using the provided tracking number. For significant delays, contact us with your order number for assistance.

Returns & Exchanges

What is your return policy?
We accept returns within 15 days of delivery for unworn, undamaged items in original packaging. Simply initiate a return through your account or by emailing our support team.
Are there return shipping fees?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.
How long do refunds take to process?
Once we receive your return, refunds are processed within 5 business days and typically appear in your account within 7-10 business days, depending on your financial institution.
Can I exchange an item for a different size?
Yes, exchanges are available for alternate sizes when inventory permits. Please note this may require returning the original item and placing a new order.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are secured with 256-bit SSL encryption.
Is my payment information secure?
Absolutely. We use industry-standard encryption and never store complete payment details on our servers. PayPal transactions are handled entirely through their secure platform.
Why was my payment declined?
This is typically due to bank authorization issues. We recommend verifying funds, ensuring correct billing information, or trying an alternate payment method. For persistent issues, contact your card issuer.
Do you offer gift cards or store credit?
Currently, we don’t offer physical or digital gift cards. However, you may purchase items as gifts and have them shipped directly to the recipient with a personalized note.

Additional Assistance

How do I contact customer service?
Our Fayetteville-based team responds within 24 hours to emails at [email protected]. For order-specific inquiries, please include your order number.
Do you offer styling advice?
While we don’t provide personal styling services, each product includes detailed descriptions and our packing slips contain care recommendations to maintain your items’ elegance.
Can I visit your physical store?
Our headquarters at 302 East Granada Street, Fayetteville primarily handles operations and isn’t open for retail shopping. We’re exclusively online to better serve our global clientele.

Still have questions? Our elegant customer experience team is always pleased to assist. Email us at [email protected] for personalized support.