At Elegant Shoe Store, we take pride in offering premium footwear and accessories to our discerning clientele. Should any item not meet your exacting standards, we offer a refined returns process to ensure your complete satisfaction.

Our Return Policy

We gladly accept returns of unworn, undamaged merchandise in its original packaging within 15 days of delivery. Please note the following exceptions:

Non-Returnable Items

To maintain our high standards of hygiene and quality, the following cannot be returned:

  • Footwear showing signs of wear (including but not limited to: scuffs, creases, or dirt on soles)
  • Items without original packaging or tags
  • Personalized or custom-made products
  • Final sale items (clearly marked at purchase)

The Return Process

To initiate a return or exchange, please follow these steps:

  1. Submit Your Request: Email our customer service team at [email protected] with your order number and return details within 15 days of receiving your order.
  2. Await Authorization: Our team will review your request and provide return instructions within 2 business days.
  3. Prepare Your Package: Include all original items, packaging, and documentation. We recommend using the original shipping box.
  4. Ship Your Return: Send the package to our Fayetteville address using a trackable shipping method. Return shipping costs are the customer’s responsibility.

Return Shipping Address

Elegant Shoe Store
Returns Department
302 East Granada Street
Fayetteville, AR 72703
USA

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement item(s) in your email
  3. Include any additional payment if the new item exceeds the original purchase value
  4. We will ship your new item once we receive and process your return

Refund Information

Upon receipt and inspection of your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 7-10 business days for the refund to reflect in your account
  • Shipping Costs: Original shipping fees are non-refundable

Return Request Template

To expedite your return, please use the following template when contacting us:

Subject: Return Request – Order #[Your Order Number] Dear Elegant Shoe Store Customer Service, I would like to request a return/exchange for my recent order #[Your Order Number]. Details: – Item(s) to return: [Product Name, Size, Color] – Reason for return: [Please specify] – Preferred resolution: [Refund / Exchange for (specify item if exchanging)] I confirm that the item(s) are unworn, undamaged, and in their original packaging with all tags attached. Please provide return authorization and instructions at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For our global clientele (excluding Asia and select remote regions):

  • Customers are responsible for return shipping costs and any applicable customs duties
  • We recommend using DHL or FedEx for traceability
  • Refunds will be issued in USD and may be subject to currency conversion rates

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We will arrange for a prepaid return label if the error is ours

For any questions regarding our returns policy, please contact our Fayetteville-based support team who will be pleased to assist you.