At Elegant Shoe Store, we are committed to providing our discerning clientele with exceptional service from purchase to delivery and beyond. Our policies reflect our dedication to quality and your complete satisfaction.

Shipping Information

Order Processing

We carefully prepare each order within 1-2 business days of receipt. You will receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two premium shipping methods to serve your needs:

  • Standard Shipping ($12.95) via DHL or FedEx: Delivery within 10-15 business days after shipment
  • Free Shipping via EMS for orders over $50: Delivery within 15-25 business days after shipment

International Customers: We ship worldwide (excluding Asia and select remote regions). Please note that customs duties and taxes may apply upon delivery in your country.

Returns & Exchanges

We want you to be completely satisfied with your Elegant Shoe Store purchase. Our refined returns process ensures a seamless experience should any item not meet your expectations.

Return Policy Overview

  • Returns accepted within 15 days of delivery
  • Items must be unworn, undamaged, and in original packaging with all tags attached
  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility

Non-Returnable Items

To maintain our high standards of quality and hygiene, we cannot accept returns of:

  • Footwear showing signs of wear (scuffs, creases, or dirt on soles)
  • Items without original packaging or tags
  • Personalized or custom-made products
  • Final sale items (clearly marked at purchase)

The Return Process

  1. Submit Your Request: Email [email protected] within 15 days of receiving your order. Include:
    • Your order number
    • Items to return (product name, size, color)
    • Reason for return
    • Preferred resolution (refund or exchange)
  2. Await Authorization: Our team will review your request and provide return instructions within 2 business days.
  3. Prepare Your Package: Include all original items, packaging, and documentation. We recommend using the original shipping box.
  4. Ship Your Return: Send to our Fayetteville address using a trackable shipping method:
    Elegant Shoe Store Returns Department
    302 East Granada Street
    Fayetteville, AR 72703
    USA

Exchange Process

For exchanges (subject to availability):

  • Follow the standard return process above
  • Clearly indicate your desired replacement item(s) in your email
  • Include any additional payment if the new item exceeds the original purchase value
  • We will ship your new item once we receive and process your return

Refund Information

Upon receipt and inspection of your return:

  • Processing Time: 3-5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timeline: Allow 7-10 business days for the refund to reflect in your account

International Returns: Customers are responsible for return shipping costs and any applicable customs duties. We recommend using DHL or FedEx for traceability. Refunds will be issued in USD and may be subject to currency conversion rates.

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We will arrange for a prepaid return label if the error is ours

Return Request Template

To expedite your return, please use the following template:

Subject: Return Request – Order #[Your Order Number]

Dear Elegant Shoe Store Customer Service,

I would like to request a return/exchange for my recent order #[Your Order Number].

Details:
– Item(s) to return: [Product Name, Size, Color]
– Reason for return: [Please specify]
– Preferred resolution: [Refund / Exchange for (specify item if exchanging)]

I confirm that the item(s) are unworn, undamaged, and in their original packaging with all tags attached.

Please provide return authorization and instructions at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

For any questions regarding our shipping or returns policy, please contact our Fayetteville-based support team who will be pleased to assist you.