Term and Conditions

1.1 License to Use

We grant you a limited, non-exclusive license to access and use our website for personal shopping purposes in accordance with these terms.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Elegant Shoe Store or its licensors and is protected by international copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Responsibilities

You agree to:

• Provide accurate account information
• Maintain the confidentiality of your login credentials
• Not use our website for any unlawful purpose
• Not attempt to interfere with website operations

2.1 Product Accuracy

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur due to monitor settings or product enhancements. If you receive a product that substantially differs from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice. If an item becomes unavailable after you place an order, we will notify you and either cancel the item or offer a suitable alternative.

2.3 Pricing Information

All prices are listed in US Dollars (USD) and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect confirmed orders.

3.1 Order Process

By placing an order, you make an offer to purchase subject to these terms. We will send an order confirmation email, which constitutes our acceptance of your order.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You represent that you have the legal right to use any payment method you provide.

3.3 Order Processing

Orders are typically processed within 1-2 business days. During peak periods, processing may take longer. We will notify you if there are any significant delays.

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivery within 10-15 business days after shipment
• Free Shipping: Via EMS for orders over $50, delivery within 15-25 business days after shipment

4.2 International Orders

We ship worldwide except to Asia and select remote regions. International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4.3 Delivery Issues

If your order appears lost or significantly delayed, please contact us within 30 days of shipment. We will work with the carrier to resolve the issue but cannot guarantee delivery times.

5.1 Return Policy

We accept returns within 15 days of delivery for items that are:

• Unworn and undamaged
• In original packaging with all tags attached

Original shipping fees are non-refundable, and return shipping costs are the customer’s responsibility.

5.2 Non-Returnable Items

The following items cannot be returned:

• Footwear showing signs of wear (scuffs, creases, or dirt on soles)
• Items without original packaging or tags
• Personalized or custom-made products
• Final sale items (clearly marked at purchase)

5.3 Return Process

To initiate a return:

1. Email [email protected] within 15 days of receiving your order with your request
2. Await authorization and return instructions (within 2 business days)
3. Ship items to our Fayetteville address using a trackable method

5.4 Refunds

Refunds will be processed within 3-5 business days of receiving your return and issued to your original payment method. Please allow 7-10 business days for the refund to appear in your account.

Elegant Shoe Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim shall not exceed the purchase price of the product in question.

We do not guarantee that our website will be error-free or uninterrupted, or that defects will be corrected.

Your privacy is important to us. All personal information you provide will be handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.

These Terms shall be governed by the laws of the State of Arkansas, USA. Any disputes shall be resolved in the courts located in Fayetteville, Arkansas.

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to our website. Your continued use of our site after changes constitutes acceptance of the modified Terms.

For questions about these Terms or any other matter, please contact us at: